While the hours are not the best, especially if you are a dual working family, it was worth re-shuffling our schedule this past Saturday (the center is open Monday - Friday, 10-4pm, and the 3rd Saturday of the month, 8-12).
The customer service topped anything you'd get in a general retail environment. All of the staff are certified technicians, and they know their equipment. We were able to let our daughter sit in the seats we were considering. Once we had it narrowed down to one, the tech took the seat to our car. He removed her infant car seat, installed the new one, and let her "test drive" the seat. Only after we knew if was a good fit for the car and our daughter did we pay. Yes, we paid after it was already installed.
The center was funded by Kohl's Department store, so the items are sold "at cost". This savings also includes installation.
The monetary savings was appreciated, but the installation and ease of shopping was absolutely delightful. We managed to complete this task (both parents, the baby, and her 2 1/2 year old brother all along) in 1 hour! Saving time is just as important as saving money in our life.
I highly encourage those in the area to give the Center consideration; the hours aren't great, but the Center is. All sorts of safely equipment is sold there as well: bike helmets, strollers, bath tubs, etc.